Privacy Policy of Ourum Industries

At Ourum Industries, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or purchase our spices products. By using our services, you consent to the practices described in this policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

Personal Information:

• Name
• Email Address
• Phone Number
• Shipping Address
• Billing Information (Credit Card details, though these are processed securely via third-party payment providers)
• Order Details (Products purchased, delivery preferences)

Non-Personal Information:

• Cookies: We may use cookies to enhance your browsing experience and gather analytics to improve our website.
• IP Address: Collected for security and website optimization purposes.
• Usage Data: Information about how you use our website, such as pages visited, time spent on the site, and interactions with the content.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Process Orders: To fulfill and manage your orders, including processing payments, shipping, and providing customer support.
• To Improve Our Services: To enhance the functionality and user experience of our website.
• To Communicate With You: To send order confirmations, shipping notifications, and promotional offers, but only if you have opted-in to receive them.
• To Personalize Your Experience: To provide tailored recommendations and content that may interest you based on your purchase history and browsing behavior.
• To Ensure Security: To detect, prevent, and address security issues, fraud, or misuse of our services.

3. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who help us operate our website, process payments, deliver products, and provide customer support. These partners are obligated to keep your information confidential and secure.
• Legal Compliance: We may disclose your information if required by law or to protect our legal rights (e.g., in the event of a subpoena or legal investigation).

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption and secure protocols during payment transactions, and we implement administrative, physical, and technical safeguards to protect your data.

However, please be aware that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectify: Request correction of inaccurate or incomplete information.
• Erase: Request the deletion of your personal data (subject to legal obligations).
• Withdraw Consent: If you have provided consent for marketing communications, you can withdraw it at any time by unsubscribing or contacting us.
• Object: You can object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. Cookies are small text files placed on your device that help us remember your preferences and analyze website traffic. You can control cookie settings through your browser, but disabling cookies may impact your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled by Ourum Industries. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our products and services are intended for general audiences and not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on this page and update the “Effective Date” at the top. Please review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

Ourum Industries
Email: info@ourumindustries.com
Phone: +91 6398 062 885
Address: India